How can businesses strike a balance between utilizing artificial intelligence and maintaining the human element in customer service interactions to create a seamless and personalized experience for customers?

Businesses can strike a balance by integrating AI tools to handle routine customer inquiries and tasks, freeing up human agents to focus on more complex issues that require empathy and problem-solving skills. They can also ensure that AI systems are constantly monitored and improved based on customer feedback to enhance the overall customer experience. Additionally, businesses can train their human agents to work alongside AI systems effectively, providing personalized and human touchpoints when necessary to create a seamless and personalized experience for customers.