How can companies ensure that their customer experience training programs strike the right balance between utilizing advanced technologies like AI and machine learning, while still prioritizing human connection and empathy?

Companies can ensure that their customer experience training programs strike the right balance by incorporating AI and machine learning to enhance efficiency and personalization, while also emphasizing the importance of human connection and empathy. This can be achieved by providing employees with training on how to effectively use these technologies to improve customer interactions, while also emphasizing the value of building genuine relationships with customers. Additionally, companies should regularly evaluate their training programs to ensure that they are effectively balancing technology with human connection, and make adjustments as needed to maintain a customer-centric approach. Ultimately, the key is to leverage advanced technologies to enhance the customer experience, while still prioritizing the human touch that fosters trust and loyalty.