How can CX ambassadors strike a balance between utilizing artificial intelligence and chatbots for efficiency, while still providing a personalized and empathetic customer experience in a rapidly evolving digital landscape?

CX ambassadors can strike a balance by leveraging AI and chatbots to handle routine inquiries and tasks, freeing up time for more personalized interactions with customers. They can use data analytics to understand customer preferences and behavior, allowing them to tailor interactions to each individual. By incorporating empathy and emotional intelligence into their interactions, CX ambassadors can create a human connection with customers even in a digital setting, ultimately enhancing the overall customer experience. It is important for CX ambassadors to continuously adapt and learn new technologies to stay relevant and provide exceptional customer service in a rapidly changing digital landscape.