How can CX ambassadors ensure that the use of artificial intelligence and chatbots in customer feedback collection does not compromise the personal touch and human connection that is essential for a positive customer experience?

CX ambassadors can ensure that the use of artificial intelligence and chatbots in customer feedback collection does not compromise the personal touch by maintaining a balance between automated interactions and human interactions. They can personalize the chatbot responses to make them feel more human-like and empathetic. Additionally, they can provide opportunities for customers to speak with a real person if they prefer a more personal touch. Regularly monitoring and evaluating customer feedback collected through AI and chatbots can also help in identifying areas where human intervention may be necessary to enhance the customer experience.