How can businesses strike a balance between using AI and chatbots to streamline customer service processes and maintaining the personalized touch that customers desire in today's digital age?

Businesses can strike a balance between using AI and chatbots by incorporating human oversight and intervention in customer interactions to ensure a personalized touch. They can also invest in training AI algorithms to understand and respond to customer emotions and nuances. Additionally, businesses can collect and analyze customer feedback to continuously improve their AI and chatbot systems to better meet customer needs. By combining technology with human empathy and understanding, businesses can provide efficient and personalized customer service in today's digital age.

Keywords

AI chatbots customer service personalized touch digital age

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