How can businesses strike a balance between utilizing artificial intelligence and chatbots for efficient customer service, while still maintaining a genuine and personalized connection with their customers?

Businesses can strike a balance between AI and chatbots for efficient customer service by using these tools to handle routine queries and tasks, freeing up human agents to focus on more complex and personalized interactions. They can also incorporate AI to analyze customer data and preferences, allowing them to tailor their responses and recommendations to individual customers. Additionally, businesses can ensure a genuine connection with customers by training their staff to use empathy and emotional intelligence in their interactions, and by providing opportunities for customers to speak with a human agent when needed. Ultimately, the key is to use AI and chatbots as tools to enhance, rather than replace, the human touch in customer service.