How can businesses effectively balance the benefits of artificial intelligence and automation with the potential risks of privacy infringement and job displacement, while still maintaining a customer-centric approach?

Businesses can effectively balance the benefits of artificial intelligence and automation with the potential risks by implementing robust privacy policies, ensuring data security, and obtaining consent from customers before using their data. They can also invest in upskilling and reskilling programs to mitigate job displacement and ensure employees are equipped to work alongside AI and automation. Maintaining a customer-centric approach involves transparent communication about how AI is being used, providing personalized experiences that add value, and actively seeking feedback to continuously improve services.