How can leaders effectively balance promoting a culture of accountability and ownership within their team while also encouraging creativity and thinking outside the box in order to drive innovation and deliver exceptional customer experiences?

Leaders can balance promoting accountability and ownership by setting clear expectations and goals for their team members, providing regular feedback and recognition for their contributions, and holding them accountable for their performance. To encourage creativity and thinking outside the box, leaders can foster a culture of psychological safety where team members feel comfortable sharing new ideas and taking calculated risks. By creating a supportive environment that values both accountability and creativity, leaders can inspire their team to innovate and deliver exceptional customer experiences.