How can companies ensure that the use of artificial intelligence and machine learning in assessing a candidate's CX competency during the hiring process does not introduce biases or discrimination?

Companies can ensure that the use of artificial intelligence and machine learning in assessing a candidate's CX competency does not introduce biases or discrimination by carefully selecting and training the algorithms used to evaluate candidates. They should also regularly audit and monitor the algorithms for any potential biases and discrimination. Additionally, companies can incorporate diverse data sources and input from a variety of stakeholders to ensure a more holistic and fair evaluation process. Lastly, companies should have clear guidelines and policies in place to address any biases or discrimination that may arise during the hiring process.