How can companies ensure that the use of artificial intelligence in analyzing a candidate's CX competence during the interview process does not inadvertently introduce bias or discrimination?

Companies can ensure that the use of artificial intelligence in analyzing a candidate's CX competence during the interview process does not introduce bias or discrimination by first ensuring that the AI algorithms are trained on diverse and representative data sets. They should also regularly monitor and audit the AI systems to identify and address any biases that may arise. Additionally, companies should involve human oversight in the decision-making process to ensure that the AI's recommendations align with the company's diversity and inclusion goals. Finally, companies should provide transparency to candidates about how AI is being used in the hiring process and offer avenues for recourse if they believe they have been unfairly treated.