How can organizations adapt their recruitment process to attract and identify candidates who not only have the skills and experience for delivering exceptional customer experiences, but also possess a genuine passion and enthusiasm for customer service excellence?

Organizations can adapt their recruitment process by incorporating behavioral-based interview questions that focus on candidates' past experiences and attitudes towards customer service. They can also utilize personality assessments to identify individuals who demonstrate a natural inclination towards customer service excellence. Additionally, highlighting the organization's commitment to customer service in job postings and during interviews can attract candidates who share the same values. Providing opportunities for candidates to showcase their customer service skills through simulations or role-playing exercises can also help identify those with a genuine passion for delivering exceptional customer experiences.