In addition to social media platforms and online reviews, how else can companies assess a candidate's CX competency and customer service skills during the hiring process?

In addition to social media platforms and online reviews, companies can assess a candidate's CX competency and customer service skills during the hiring process through role-playing exercises where candidates demonstrate their problem-solving and communication abilities. Companies can also conduct behavioral interviews to understand how candidates have handled challenging customer service situations in the past. Additionally, companies can administer customer service skills assessments or tests to evaluate a candidate's knowledge and understanding of CX principles and best practices.