How can companies effectively gauge a candidate's ability to think on their feet and make quick decisions in high-pressure customer service situations during the hiring process?

Companies can effectively gauge a candidate's ability to think on their feet and make quick decisions in high-pressure customer service situations during the hiring process by incorporating situational judgment tests or role-playing exercises into the interview process. These simulations can help assess how candidates respond to real-life scenarios and demonstrate their problem-solving skills under pressure. Additionally, asking candidates about specific examples from their past experiences where they had to make quick decisions in high-pressure situations can provide insight into their ability to handle similar challenges in the future. Providing candidates with hypothetical scenarios and asking them to walk through their decision-making process can also help evaluate their critical thinking and decision-making abilities in real-time.