How can companies determine if a candidate possesses the ability to think outside the box and come up with innovative solutions to resolve customer complaints in a timely manner?

Companies can determine a candidate's ability to think outside the box and come up with innovative solutions by asking situational interview questions that require creative problem-solving. They can also assess a candidate's past experiences and track record of resolving customer complaints in unique ways. Additionally, conducting case studies or role-playing exercises during the interview process can help evaluate a candidate's ability to think creatively and act quickly in resolving customer issues. Companies can also look for candidates who have a strong understanding of customer needs and demonstrate a willingness to take risks and try new approaches to problem-solving.