How can individuals effectively apply active listening skills in a virtual or online setting to de-escalate conflicts and foster positive resolutions in challenging situations?

Individuals can effectively apply active listening skills in a virtual or online setting by maintaining eye contact, nodding, and providing verbal cues to show that they are engaged in the conversation. They should refrain from interrupting and allow the other person to fully express their thoughts and feelings. Additionally, paraphrasing and summarizing the other person's points can demonstrate understanding and empathy, helping to de-escalate conflicts and work towards positive resolutions in challenging situations.

Keywords

active listening virtual setting conflict resolution de-escalation empathy

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