How can teams proactively anticipate and address potential pain points in the customer experience journey before they negatively impact customer satisfaction, and ultimately improve overall customer loyalty and retention rates?

Teams can proactively anticipate and address potential pain points in the customer experience journey by conducting thorough research and gathering feedback from customers to identify common issues. By mapping out the customer journey and identifying potential pain points, teams can implement solutions such as streamlining processes, improving communication, and providing proactive customer support. By continuously monitoring and evaluating the customer experience, teams can make data-driven decisions to address pain points before they escalate, ultimately improving customer satisfaction, loyalty, and retention rates.