Can you provide an example of a time when you went above and beyond to anticipate a customer's needs and how it positively impacted their experience with your product or service?

A: Yes, for example, when working in retail, I noticed a customer struggling to find a specific item in the store. I proactively approached them, asked about their needs, and directed them to the exact product they were looking for. The customer was impressed by my attentiveness and thanked me for my help, leading to a positive experience and increased satisfaction with our services.