Can you provide an example of a time when you proactively anticipated a customer's needs and went above and beyond to exceed their expectations?

One example of anticipating a customer's needs and exceeding their expectations was when I noticed a frequent customer had been ordering the same product for several months. I took the initiative to research and recommend a new product that I thought would better suit their needs. I proactively reached out to the customer with a sample of the new product, which they ended up loving and ordering regularly. This proactive approach not only showed that I valued their business, but also helped increase their satisfaction and loyalty.