How can CX ambassadors proactively anticipate and address potential customer requests that may fall outside of company policies in order to exceed customer expectations and enhance the overall customer experience?

CX ambassadors can proactively anticipate and address potential customer requests by staying informed about company policies and procedures, while also being empowered to make exceptions when necessary. They can listen actively to customers to understand their needs and concerns, and provide personalized solutions that go above and beyond standard policies. By being flexible and creative in problem-solving, CX ambassadors can exceed customer expectations and enhance the overall customer experience, ultimately building stronger relationships and loyalty with customers.