How can companies effectively ensure that their employee training programs not only align with customer experience KPIs, but also contribute to overall company culture and employee engagement?

Companies can ensure that their employee training programs align with customer experience KPIs by incorporating customer service skills and strategies into the training curriculum. They can also gather feedback from customers to identify areas for improvement and tailor training programs accordingly. To contribute to overall company culture and employee engagement, companies can incorporate values and goals of the organization into the training programs, provide opportunities for employees to practice new skills in a supportive environment, and recognize and reward employees who demonstrate exceptional customer service and engagement.