How can companies ensure that their training and development programs for nurturing candidates' CX competence are aligned with their overall business goals and objectives to maximize ROI?

Companies can ensure that their training and development programs for nurturing candidates' CX competence are aligned with their overall business goals and objectives by first identifying specific CX skills and competencies needed to achieve those goals. They should then tailor their training programs to focus on developing those specific skills. Regularly assessing the effectiveness of the training programs and adjusting them as needed to ensure they are meeting the company's objectives is also crucial. Finally, tying the success of the training programs to key performance indicators related to the company's overall business goals will help maximize ROI.