How can companies ensure that their soft skills development initiatives are aligned with their overall business goals and objectives, and how can they measure the impact of these initiatives in driving productivity and profitability?

Companies can ensure that their soft skills development initiatives are aligned with their overall business goals and objectives by first identifying the key skills needed to support those goals. They can then tailor training programs to specifically address those skills. To measure the impact of these initiatives in driving productivity and profitability, companies can track key performance indicators related to areas such as employee engagement, customer satisfaction, and retention rates. They can also conduct regular assessments or surveys to gather feedback from employees on how their soft skills training has impacted their work performance.