How can leaders ensure that remote teams are aligned with the company's customer experience goals and values, and how can they measure the success of this alignment?

Leaders can ensure remote teams are aligned with the company's customer experience goals and values by clearly communicating expectations, providing regular feedback, and fostering a culture of collaboration and accountability. They can measure the success of this alignment by tracking key performance indicators related to customer satisfaction, employee engagement, and overall business growth. Additionally, leaders can conduct regular check-ins with team members to assess their understanding of the company's goals and values and gather feedback on how they can better support them in achieving these objectives.