How can organizations ensure that their recognition and rewards programs for employees who excel as CX ambassadors are aligned with the company's values and culture, and how can they measure the impact of this alignment on overall employee satisfaction and performance?

Organizations can ensure that their recognition and rewards programs for CX ambassadors are aligned with the company's values and culture by clearly defining the behaviors and actions that reflect these values and incorporating them into the criteria for recognition. They can also involve employees in the design and review of the programs to ensure they resonate with the company's culture. To measure the impact of this alignment on overall employee satisfaction and performance, organizations can conduct surveys to gather feedback on the effectiveness of the programs in motivating employees and driving desired behaviors. They can also track key performance indicators related to employee engagement, customer satisfaction, and business outcomes to gauge the impact of the programs on overall performance.