How can organizations ensure that their recognition and rewards program for CX ambassadors is aligned with their overall business goals and objectives to maximize its impact on employee engagement and motivation?

Organizations can ensure that their recognition and rewards program for CX ambassadors is aligned with their overall business goals and objectives by clearly defining the behaviors and outcomes that are rewarded in line with the company's strategic priorities. They can also regularly communicate how the program ties into the organization's mission and values to reinforce the connection between employee efforts and business success. Additionally, soliciting feedback from employees on the effectiveness of the program and making adjustments as needed can help ensure that it remains relevant and impactful in driving employee engagement and motivation. Regularly evaluating the program's impact on key performance indicators related to customer experience and employee satisfaction can also help organizations measure the effectiveness of their recognition and rewards initiatives in achieving their business goals.