How can organizations ensure that personalized recognition and rewards are truly aligned with the individual preferences and motivations of their CX ambassadors for maximum impact on performance and morale?

Organizations can ensure personalized recognition and rewards are aligned with individual preferences by conducting regular feedback surveys to understand what motivates their CX ambassadors. They can also implement a system that allows ambassadors to choose their own rewards based on their preferences. Additionally, organizations can track performance data to see which rewards have the most impact on performance and morale. Finally, creating a culture of recognition and appreciation where peers and managers also acknowledge and reward each other can further enhance the effectiveness of personalized recognition and rewards.