How can organizations ensure that their recognition and rewards program for CX ambassadors is aligning with the company's core values and goals to drive overall employee engagement and performance?

Organizations can ensure that their recognition and rewards program for CX ambassadors aligns with the company's core values and goals by clearly defining expectations and criteria for recognition based on those values and goals. They can also gather feedback from employees to understand what motivates them and incorporate that into the program. Additionally, linking rewards to specific behaviors or outcomes that support the company's objectives can help drive employee engagement and performance. Regularly reviewing and adjusting the program to ensure it remains relevant and impactful in driving overall employee engagement and performance is also crucial.