How can leaders ensure that new employees are consistently aligned with the company's Customer Experience goals and values, even as they progress in their roles?

Leaders can ensure that new employees are consistently aligned with the company's Customer Experience goals and values by providing thorough training and onboarding programs that emphasize these goals and values. They can also regularly communicate and reinforce these goals and values through team meetings, performance evaluations, and recognition programs. Additionally, leaders can lead by example and demonstrate the importance of prioritizing customer experience in their own actions and decisions. Finally, leaders can create a culture of accountability and transparency, where employees are encouraged to provide feedback and suggestions for improving customer experience.