How can leaders ensure that new employees are consistently aligned with the company's Customer Experience goals and values as they grow and develop in their roles?

Leaders can ensure new employees are aligned with the company's Customer Experience goals and values by clearly communicating expectations and providing ongoing training and feedback. They can also lead by example and demonstrate the importance of customer experience in their own actions and decisions. Creating a strong company culture that prioritizes customer satisfaction can help reinforce these values among new employees. Regular check-ins and performance evaluations can help ensure that employees are staying on track and aligned with the company's goals.