How can organizations ensure that the interactive storytelling elements incorporated into internal CX communication platforms are aligned with the company's overall brand messaging and values, while also effectively engaging employees and enhancing their understanding of customer experience strategies?

Organizations can ensure alignment by establishing clear brand messaging and values that serve as a foundation for all communication efforts. They can also involve key stakeholders from various departments in the development process to ensure buy-in and consistency. Additionally, conducting regular feedback sessions with employees to gauge their understanding and engagement levels can help tailor storytelling elements to resonate with them. Lastly, incorporating storytelling elements that highlight real-life customer experiences and success stories can help employees better grasp and internalize customer experience strategies.