How can leadership effectively align employee values with the organization's customer-centric vision to inspire a sense of purpose and drive in delivering exceptional service?

Leadership can effectively align employee values with the organization's customer-centric vision by clearly communicating the vision and values of the company to employees. This can be done through regular training, meetings, and feedback sessions. Leaders should also lead by example and demonstrate the importance of customer service in their own actions. By recognizing and rewarding employees who exemplify the company's values and vision in their interactions with customers, leadership can inspire a sense of purpose and drive in delivering exceptional service.