How can organizations effectively align their employee training and development programs with their company culture to ensure that employees are equipped with the skills and mindset needed to become passionate advocates for customer experience?

Organizations can effectively align their employee training and development programs with their company culture by first defining the core values and beliefs that drive their culture. They should then incorporate these values into the training materials and programs to ensure consistency. Additionally, involving employees in the development of training programs can help to create buy-in and ensure alignment with company culture. Regularly evaluating the effectiveness of training programs and seeking feedback from employees can also help to continuously improve and refine the alignment between training and company culture.