How can companies ensure that their employee recognition and reward programs are not only aligned with their customer experience strategy, but also contribute to fostering a positive company culture and employee engagement?

Companies can ensure that their employee recognition and reward programs are aligned with their customer experience strategy by tying recognition and rewards to behaviors that directly impact customer satisfaction. They can also ensure alignment by regularly communicating the link between employee recognition and customer experience goals. To foster a positive company culture and employee engagement, companies can make recognition and rewards public and personalized, provide opportunities for peer-to-peer recognition, and ensure that recognition is timely and consistent. Additionally, companies can involve employees in the design and implementation of recognition and reward programs to ensure they are meaningful and impactful.