In what ways can companies ensure that their employee recognition programs align with their overall business goals and values, while also promoting a positive customer experience?

Companies can ensure that their employee recognition programs align with their overall business goals and values by tying recognition criteria to specific behaviors or outcomes that support those goals. They can also ensure alignment by regularly communicating the connection between recognition and the company's mission and values. To promote a positive customer experience, companies can design recognition programs that focus on behaviors that directly impact customer satisfaction, such as exceptional service or problem-solving skills. Additionally, companies can involve customers in the recognition process by gathering feedback on employee performance and recognizing outstanding employees based on customer input.