How can companies effectively align employee goals with customer satisfaction metrics to ensure a positive employee experience positively impacts customer loyalty and satisfaction?

Companies can align employee goals with customer satisfaction metrics by clearly communicating expectations and tying performance evaluations to customer satisfaction outcomes. Providing training and resources to help employees understand how their role impacts customer satisfaction can also help align goals. Recognizing and rewarding employees who consistently meet or exceed customer satisfaction metrics can further motivate employees to prioritize customer satisfaction. By fostering a positive employee experience through these strategies, companies can ultimately improve customer loyalty and satisfaction as employees are more engaged and committed to delivering excellent service.