How can companies ensure that employee engagement initiatives are aligned with their overall CX strategy and values, and what steps can be taken to make adjustments if necessary?
Companies can ensure that employee engagement initiatives are aligned with their CX strategy and values by first clearly defining their CX strategy and values. They can then communicate these to employees and incorporate them into all aspects of their employee engagement programs. Regular feedback from employees can help to identify any misalignments, and adjustments can be made by revisiting the CX strategy and values, updating employee engagement initiatives, and providing additional training or resources as needed. Regular monitoring and evaluation of the initiatives will also help ensure ongoing alignment with the company's overall goals.
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