How can companies effectively align their employee engagement strategies with their customer experience initiatives to create a seamless and impactful customer journey?

Companies can align their employee engagement strategies with customer experience initiatives by ensuring employees understand the importance of delivering exceptional customer service. This can be achieved through training, clear communication of company values, and recognition of employees who embody these values. By empowering employees to take ownership of the customer experience, companies can create a seamless and impactful customer journey. Regular feedback and communication between employees and management can also help identify areas for improvement and ensure alignment between employee engagement and customer experience strategies.