How can businesses effectively align their employee satisfaction metrics with customer satisfaction metrics to create a holistic approach to enhancing the overall customer experience?

Businesses can align employee satisfaction metrics with customer satisfaction metrics by first identifying key drivers of satisfaction for both groups. This can be done through surveys, feedback mechanisms, and regular communication with employees and customers. Once common themes are identified, businesses can implement strategies to address these areas and improve overall satisfaction levels. By creating a culture that values employee engagement and customer experience, businesses can ensure that both groups are aligned in their efforts to deliver exceptional service and create a positive overall experience for customers.