How can organizations ensure that employee advocacy efforts are aligned with their overall business goals and objectives in order to maximize impact on customer experience and business success?

Organizations can ensure employee advocacy efforts are aligned with their business goals by clearly communicating expectations and providing training on company values and objectives. They can also incentivize and recognize employees who actively promote the organization's brand and values. Regularly monitoring and measuring the impact of employee advocacy on customer experience and business success can help ensure alignment and identify areas for improvement. Additionally, involving employees in the development and refinement of advocacy programs can help ensure their buy-in and commitment to supporting the organization's goals.