How can organizations ensure that all departments are aligned in their understanding and implementation of improving customer experience, and what strategies can be employed to drive a cohesive approach across the entire organization?

Organizations can ensure alignment by clearly communicating the importance of customer experience across all departments, providing training and resources to help employees understand their role in improving customer experience, and setting specific goals and metrics for each department to track progress. Strategies that can be employed to drive a cohesive approach include establishing a cross-functional team dedicated to customer experience, fostering a culture of collaboration and communication, and regularly collecting feedback from customers to identify areas for improvement and ensure all departments are working towards a common goal.