How can companies ensure that their ongoing training and development programs for CX ambassadors are aligned with the changing needs and expectations of customers in today's rapidly evolving marketplace?

Companies can ensure that their ongoing training and development programs for CX ambassadors are aligned with the changing needs and expectations of customers by regularly gathering feedback from customers through surveys, focus groups, and social media. This feedback can help identify emerging trends and areas for improvement. Additionally, companies can stay updated on industry best practices and new technologies to incorporate into their training programs. Finally, fostering a culture of continuous learning and adaptability within the organization can help CX ambassadors stay ahead of changing customer needs and expectations.