How can organizations ensure that their recognition and rewards program for CX ambassadors is aligned with their overall business goals and objectives, and how can they effectively communicate the impact of the program to key stakeholders within the organization?

Organizations can ensure alignment by linking the recognition and rewards program for CX ambassadors to specific business outcomes, such as increased customer satisfaction or loyalty. They should also regularly review and adjust the program to ensure it remains aligned with changing business goals. To effectively communicate the impact of the program to key stakeholders, organizations should provide clear and measurable metrics that demonstrate how the program is contributing to overall business success. Regularly sharing success stories and testimonials from customers and employees can also help stakeholders understand the value of the program.