How do you ensure that your customer experience strategies are aligned with the overall goals and values of the company, and how do you measure the success of these initiatives?

To ensure that customer experience strategies are aligned with the company's goals and values, we regularly communicate and collaborate with key stakeholders across departments to ensure a cohesive approach. We also conduct regular reviews and assessments of customer feedback, employee engagement, and financial performance to measure the success of these initiatives. Additionally, we use key performance indicators (KPIs) such as Net Promoter Score (NPS), customer satisfaction scores, and customer retention rates to track progress and make data-driven decisions to optimize our strategies.