How can organizations ensure that cross-functional teams are effectively aligned with the overall business strategy and goals to maximize their impact on customer experience and business success?

Organizations can ensure cross-functional teams are aligned with the overall business strategy and goals by clearly communicating the vision, mission, and objectives to all team members. They should establish key performance indicators (KPIs) that align with the business strategy and regularly track progress towards these goals. Providing resources, support, and training to cross-functional teams to help them understand how their work contributes to the overall business success can also help in alignment. Encouraging collaboration, open communication, and feedback among team members from different functions can further ensure alignment and maximize their impact on customer experience and business success.