How can employees ensure that the use of artificial intelligence in customer service aligns with the company's brand values and customer service standards?

Employees can ensure that the use of artificial intelligence in customer service aligns with the company's brand values and customer service standards by closely monitoring and evaluating the AI's interactions with customers. They should regularly review feedback from customers and make adjustments to the AI system as needed to maintain consistency with brand values. Additionally, employees can provide ongoing training to the AI system to ensure it is up to date with the company's standards and values. Collaboration between employees and the AI system can help ensure that customer interactions are in line with the company's brand values and service standards.