How can businesses proactively address unconscious biases within their organization in order to better serve a diverse customer base and create a more inclusive environment for both employees and customers?

Businesses can proactively address unconscious biases by implementing diversity and inclusion training for all employees, including leadership. They can also establish clear policies and procedures for addressing bias-related incidents and create a safe space for employees to report any concerns. Additionally, businesses can actively seek feedback from employees and customers from diverse backgrounds to ensure their perspectives are being considered in decision-making processes. By fostering a culture of openness, awareness, and accountability, businesses can better serve their diverse customer base and create a more inclusive environment for everyone involved.