How can teams proactively address negative customer feedback to turn it into opportunities for improvement and innovation within their solutions?

Teams can proactively address negative customer feedback by first acknowledging and understanding the concerns raised. They should then communicate openly with customers to gather more specific details and insights into the issues. Once the root causes are identified, teams can work together to develop solutions and improvements that address these concerns. By viewing negative feedback as an opportunity for growth and innovation, teams can enhance their solutions and strengthen customer relationships in the long run.