How can companies adapt their training programs to effectively incorporate emerging technologies and trends in customer experience, while still maintaining a strong focus on developing essential interpersonal skills among employees?

Companies can adapt their training programs by integrating emerging technologies, such as virtual reality and artificial intelligence, to enhance the learning experience and provide hands-on practice in customer interactions. They can also offer continuous training and upskilling opportunities to keep employees updated on the latest trends in customer experience. Additionally, companies should emphasize the importance of interpersonal skills through role-playing exercises, communication workshops, and feedback sessions to ensure employees can effectively build relationships and connect with customers on a personal level. By striking a balance between technology-driven training and interpersonal skill development, companies can equip their employees with the tools and knowledge needed to deliver exceptional customer experiences in the digital age.