Can you share a specific example of a time when you encountered a challenging customer communication style and how you successfully adapted to meet their needs?

A: Yes, I once had a customer who was very frustrated and aggressive due to a billing error. I remained calm and empathetic while actively listening to their concerns. I apologized for the mistake and assured them that I would personally look into the issue. By taking ownership of the problem and providing regular updates on the resolution process, I was able to regain their trust and ultimately resolve the issue to their satisfaction.