How can companies adapt their technology training programs to cater to employees with varying levels of tech proficiency, and what strategies can they implement to ensure that all staff members are effectively utilizing technology to enhance the customer experience?

Companies can adapt their technology training programs by offering personalized training modules based on employees' current tech proficiency levels. They can also provide ongoing support and resources for continuous learning. To ensure all staff members are effectively utilizing technology to enhance the customer experience, companies can implement regular assessments and feedback sessions to identify areas for improvement. Additionally, creating a culture of collaboration and knowledge sharing among employees can help foster a tech-savvy workforce.